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Tech Trends and Mobile Technology May 15, 2008

Posted by inukonda in Uncategorized.
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Fred Wilson has a good post on tomorrow’s tech trends from some of the smartest VC minds in the industry.

A lot of focus on mobile technology which I agree with. From my experiences in India, I know that the introduction of the mobile phones has further divided the microenterprise segment into PC users and non-users. Over time phone ownership will continue to expand to include more of the smallest businesses with no fixed address or place for a landline phone. Some research I have done in this area indicates that there are around 44 million of these really small urban businesses in India out of which 61% use mobile phones as opposed to 13% using the PC.

This disparity presents a very unique opportunity. Mobile telephone applications can create and amplify productive communication ties between small businesses and their customers and suppliers. The Short Messaging Service (SMS) is a very attractive option to build a generic platform to bring the PC network assets to mobile users in a cost effective and easily accessible manner. Some interesting solutions are mobile applications that can allow transportation (truck/lorry) drivers in consumer goods companies to lookup customer billing information, get schedule updates on the road. Others include applications that can allow agricultural cooperatives to interact with farmers and vice versa which will allow farmers to register their land with the cooperative, check their output, but fertilizers using credit.

 

Gas: Where’s the next pause? May 12, 2008

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The lowest gas price I have seen in my stay in the US is 67c. After seeing $4.09 on my way to work this morning, I wondered at what price would gas plateau around for some time. I did some digging around and here is what I found:

  • CIBC says crude Oil is going to hit $225/bbl and Gas to hit $7/gallon by 2012
  • Deutsche Bank says crude would be around $80 to $120 in the next five years
  • Goldman predicts that crude will hit $150 to $200 over the next two years

So, 2 out of the 3 reports are predicting ~$200/bbl which translates to $7/gallon gas by 2012. Ouch! Here is an interesting cartoon I found on gas prices:

Gas Prices

 

 

 

 

 

 

 

 Maybe I should get a Chrysler to counter rising gas prices.

 

Xobni: My Impressions May 12, 2008

Posted by inukonda in Uncategorized.
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There has been a lot of press around Xobni lately. Web Worker Daily published an article on their experince with Xobni for a week. I recently installed Xobni (on my outlook at work) as well and my exeprience did not meet my expectations. 

Pros:

  • Xobni search is much faster and more useful than native outlook search.
  • Scheduling a meeting using Xobni is very useful as it provides a couple of different options for meeting times.

Cons:

  • It slowed down Outlook tremendously.
  • It took up valuable real estate space (Note: I have the Outlook to-do bar turned on).

In the end I turned off Xobni mainly due to the cons. My thoughts on what I want:

  1. While there are a few useful features in Xobni, majority of the features – such as showing me all the people a contact has emailed, analytics around the times when I receive/send email are not the ones I would use regularly, especially in a corporate environment.
  2. In a coprorate environment, what I would really want from Xobni is a better way to manage my tasks in Outlook. Native task management in outlook is really bad. I think this will let many more coporate users embrace Xobni.
  3. Give me an easy way to disable Xobni right from the tool, when I don’t need it. (like times when I am on wireless network, in an airport)
  4. Give me a way to turn off the feature of showing someone else’s network. Using this feature, I could see all the people my GM emailed – not sure he wants me to see that. This will be a big problem in corporate environments.
  5. Give me a better way to read email, not just analyze the data. Maybe take some cue from Josh Kopelman post on feed frenzy. Give us a way to spend little time and get through the needed email every day – that’s what I want.

I have also talked to some other people at my work who have deployed Xobni, their experiences have been similar (sample size of three).

Monetization and Twitter! May 9, 2008

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Adrian at Read Write Web has a post on monetizing twitter. An excerpt from the post:

Essentially, this would entail Twitter parsing over the Tweets of a given user, as well as the Tweets of the users he/she is following. Common keywords, themes, and phrases are then pulled from this data and associated with that user. As a result, highly-targeted ads can be displayed based on the user’s network of content (”web design”, for example). These simple text ads would look very similar to regular Tweets, but would be clearly marked as “Sponsored Content”. Facebook employs a comparable strategy through their News Feed, although ads are based on demographic information as opposed to context. These Twitter ads would appear every 20 or so Tweets depending on the frequency chosen by the company.

While this is an interesting approach, I wonder if the ads are going to be obtrusive. I defintely don’t want the ads to be in the way of sharing information. Maybe the model is like what Scoble did – embed the ads in tweets themselves.

Microsoft/Yahoo: Option X May 1, 2008

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As the Microsoft/Yahoo drama continues, several folks have suggested a few options such as hostile takeover by MS or Walk Away. Marc Andreessen has written a great post on this in great detail.

However, one option I don’t see being thrown around (maybe this is not possible at all) is the following. As Ballmer mentioned today in MSFT’s townhall meeting:

Q: What is attractive about Yahoo!?

A: We are absolutely 100% determined to build the most interesting position in the world in online advertising media and the kind of social connected social media experience. The future of the way people consume information is going to change in the next 10 years dramatically. We are absolutely committed to being the leading player. We are not today the leading player. We’ve got very talented bright people. But there are some structural things in the industry that make it hard to make rapid progress.

It almost seems to me that there are a few parts of Yahoo that Ballmer is interested in. I don’t think he wants every single business unit in Yahoo as badly as those few units. So, how about MSFT and YHOO come to a deal to just get those units that are of interest at > $19 (still offering a premium) and leave the rest to YHOO. This way, YHOO will get the premium it is looking for and MSFT will not have to go through all the integration/rationalization issues (of the non-interesting pieces) such as what do we do with Yahoo! Finance and MSN Money, what do we do with Zimbra when MSFT has it’s own service etc. etc.

The value for Yahoo in this deal is that YHOO can potentially sell the rest of the units to other companies/PE shops that are interested thereby managing to get an overall price of better than $37. Or even spin off those business units and run them separately without selling them to anyone.

Is this scenario even possible? Would anyone be willing to pick up the rest of YHOO’s pieces that MSFT is not interested in?

Customer Service May 1, 2008

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I recently purchased a Nintendo Wii and ran into some issues with the sensor. The sensor was not able to detect the hand cursor. After tinkering with the console and going through various troubleshooting procedures, I finally gave up and called Nintendo Customer Service.  I was expecting to go through an endless series of prompts, a long wait to be eventually told to go purchase another sensor. But I was pleasantly surprised. I had to press only two keys on the phone, my wait was less than 30 seconds and the person on the other end knew exactly what was going on, quickly detected it was a faulty sensor, ordered a new one and sent me the tracking details by email within 5 minutes. Now this is what I call customer service! Nintendo gets it!!

I have never understood why large companies (even small ones) cut back on customer service.  It is because it does not generate any direct revenue – but what about the intangibles? Shouldn’t quality customer service be accounted for in the cost of doing business? I did a search for the companies with the worst customer service and here is what I found: The Customer Service Hall of Shame

For startups, good customer service is very crucial in differentiating themselves from competition and more importantly in making users happy. Alex at Adaptive Blue has some good tips for startups on this.

Personally, I find dealing with Doctor’s offices on the phone to be a painful experience. I wish all Doctor’s offices had an automated fashion of scheduling appointments, getting lab results etc over the web. I am not sure if anyone offers this, if not I think this would be a great business idea.

Sunset over Long Island Sound! May 1, 2008

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Sunset